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Activate Games

Game Master/Game Facilitator- Activate, Mall of Scandinavia

Mall of Scandinavia · Sweden

About the role

*Game Master / Game Facilitator, Activate Games, Mall of Scandinavia (Team Leader roles also open)*

Location: Mall of Scandinavia, Stockholm Employment: Part-time & full-time | Start: October 2026

*Enter the Game!*

Activate Games is opening at Mall of Scandinavia and we're building our entire team from scratch. We're looking for energetic, positive, service-minded people to fill roles at every level, from Game Facilitators to Team Leaders.

This is a job where movement, technology and entertainment meet. You'll guide guests into immersive live-action game worlds where strategy, laughter and teamwork take center stage and you'll make their day unforgettable.

*GAME MASTER / GAME FACILITATOR (part-time)*

What the job includes:

  • Greeting and welcoming guests, you're the first smile they see
  • Handling payments and bookings at the counter
  • Facilitating games and giving instructions before sessions begin
  • Supporting and encouraging players during games to create an excellent experience and returning guests
  • Maintaining game rooms and equipment (cleanliness, upkeep, minor fixes)
  • Light sales and operational tasks (group bookings, merchandise, vending machines)

Who we're looking for:

  • A cheerful, energetic person who enjoys working with people
  • Customer service comes naturally to you and your positive attitude is contagious
  • Comfortable in a fast-paced environment, good at multitasking
  • Reliable, flexible and proactive
  • You speak Swedish and English, other languages are a plus. We're building an international team, so Swedish is not required from all Game Facilitators
  • No prior customer service experience needed. Attitude is what matters most

Practical details:

  • Shifts are flexible, mainly weekday evenings and weekends. This role fits well alongside studies or another job
  • Estimated 5–30 hours per week depending on season. Full-time positions may be available for the right candidates
  • Start date: October 2026

*TEAM LEADER (full-time)*

Are you an inspiring, people-oriented team player who gets others excited and motivated? We're also hiring Team Leaders to help launch the venue.

What the job includes:

  • Ensure smooth daily operations and strong team performance
  • Support, develop and motivate team members, helping, coaching and creating a positive atmosphere
  • Maintain an excellent customer experience and high service quality during every shift
  • Solve challenges and complaints with a smile, and escalate issues when needed
  • Handle daily routines (cash register, reports, reservations, maintenance)
  • Take responsibility for venue cleanliness and coordinate basic upkeep
  • Act as the key link between the Manager and the team

Each Team Leader also takes ownership of a focus area based on their skills and interests:

  • *Sales & Events, *grow group sales, corporate bookings and birthday parties; plan seasonal events; handle inquiries and event coordination
  • *People & Customer Experience,* lead recruitment, scheduling, training and daily communication; oversee customer satisfaction surveys, feedback and reviews; build a positive, high-energy culture
  • *Operations & Inventory,* oversee facility maintenance, F&B stock and merchandise; keep equipment and rooms in top condition; manage orders, deliveries and stock levels

Who we're looking for:

  • A cheerful, energetic person who enjoys working with people, with contagious positivity
  • A natural leader who inspires others and leads by example
  • A positive problem solver who stays calm under pressure
  • Someone who enjoys practical, hands-on work
  • Experience in customer service, preferably some supervisory experience
  • Fluency in English and Swedish is preferred, but the right fit matters more
  • Flexibility is appreciated. We're open 7 days a week, with peaks in evenings and weekends

Practical details:

  • Shifts may include daytime, evening, weekend and public holidays as a regular part of working hours
  • Start date and salary based on agreement
  • Applications are processed on a rolling basis

*Why join us?*

  • A job where you get to move, laugh and create memorable experiences
  • A fun, inclusive and supportive team, we keep the energy high both at work and outside of it
  • The chance to help launch a brand-new entertainment concept in Stockholm and build the foundations of a new team and venue
  • Real opportunities to grow, from Game Facilitator to Team Leader to Store Manager as Activate Games expands

*HOW TO APPLY*

All applications are handled through our career page, please do not apply here on Indeed.

Choose the role you're interested in and apply here: *https://playactivate.teamtailor.com/#jobs*

Applications are reviewed on a rolling basis, so apply as soon as you can. We can't wait to meet you!

Arbetsort: På plats

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