KEYTO
Business Application Specialist - ERP
113 53 Stockholm · Sweden
About the role
At KEYTO Group, we're building the leading technology-enabled platform for home services. As part of our Group IT team, we're looking for a Senior Business Application Specialist to take operational and technical ownership of our ERP environment, with IFS Cloud as the central platform.
About the role
As Senior Business Application Specialist - ERP, you will be responsible for ensuring that our ERP platform remains stable, supported and ready to meet the needs of the business.
You will investigate and resolve incidents, troubleshoot integrations and data flows, coordinate internal and external stakeholders, and drive issues through to resolution. This role combines hands-on application support with technical application management and continuous improvement.
Since IFS Cloud is relatively new within KEYTO Group, you will initially work closely with our external support partner, handling both L1 and L2 support while building internal knowledge and support capabilities. Over time, your focus will shift towards advanced troubleshooting, problem management, integrations, testing, releases and overall technical application management.
You will work closely with Product Owners, Solution Architects, IT Operations, business stakeholders and external vendors, acting as the technical owner of ERP-related operational matters.
Key responsibilities
Provide L1 and L2 support for IFS Cloud and related business applications
Investigate complex incidents across application configuration, integrations, data, access and business processes
Coordinate internal teams, implementation partners and vendors to drive issues to resolution
Manage selected application administration, configuration and access-related activities
Troubleshoot integrations, APIs, scheduled jobs and data flows between systems
Support testing, upgrades, patches and releases
Create and maintain support documentation and troubleshooting guides
Train and support internal Service Desk teams on recurring ERP issues
Identify root causes, trends and improvement opportunities and provide recommendations to Product Owners and technical stakeholders
What we're looking for
Several years of experience within ERP support, application management, system administration or a similar role
Experience troubleshooting business-critical enterprise applications
Understanding of application, integration, data and process-related issues
Experience working with incident, problem and change management
Ability to independently drive investigations and coordinate multiple stakeholders
Experience collaborating with external vendors and support partners
Strong documentation and knowledge-sharing skills
Fluent Swedish and English, written and spoken
Meriting experience
Experience with IFS Cloud
Experience from ERP platforms such as SAP, Microsoft Dynamics or equivalent
Knowledge of Finance, Procurement, Supply Chain or other ERP domains
Experience troubleshooting integrations, APIs and data flows
SQL, databases, log analysis and application monitoring tools
Access management, role-based permissions and governance
Testing, release management, upgrades and patching
Who you are
You are analytical, structured and proactive, with a genuine interest in understanding how complex systems work. You take ownership of issues, communicate effectively with both technical and non-technical stakeholders, and enjoy turning recurring challenges into sustainable solutions and documented processes.
Location
This is a full-time position based at KEYTO Group's headquarters in Stockholm, reporting to the IT Operations Manager.